A work queue policy contains the logic that the system uses to track, and manage tasks in the work queue. This logic enables the system to assign an initial priority, and age the priority of the task based on different values you set up in the policy.

The queue policy contains settings for priorities, management settings, thresholds, and other management functions. When new item comes in for workflow, the server identifies the activity as a work queue item, checks the priority value in the policy, and assigns initial priority to the item. After the task is in the queue, the aging job increases the priority incrementally based upon the policy until the task is worked on.

You also set up threshold values to trigger notifications to the queue manager when high priority items are not being processed or when a specific number of tasks are waiting in a work queue.

With a work queue policy, you can define settings that move an unworked task to a higher priority level when the priority aging job runs.

You can also flag a percentage of tasks to be routed for quality checks.