Define a queue category

Queue categories are like folders in which you organize your work queues. Categories can be designed to resemble your business model’s hierarchy enabling you to drill though different categories to locate your work queue in a logical representation of your organization. Work queue categories must be created before creating the related work queues.

Users with the queue_admin or queue_manager role can create, and edit categories.

To create a queue category:

  1. Navigate to Administration > Work Queue Management > Work Queues.

  2. To nest the new category within an existing category, navigate to that existing category.

  3. Select File > New > Work Queue Category.

  4. Type the name of the new category.

  5. If appropriate, type a description of the new category.

  6. Click OK.

To delete a queue category:

  1. Navigate to Administration > Work Queue Management > Work Queues.

  2. Select the queue category to delete.

  3. Select File > Delete.

    The system warns you that this operation cannot be undone.

    If the category is in use, and is referenced by other work queues, the system will not delete the work queue category.

  4. Click OK.